Pack all the items in the original packing. Items bought as sets must be returned in sets.
An activated sim card is non refundable.
Amount will be refund in the same account as you paid.
Send the parcel at your own expense,at this address:
Tokyo Call
1F Tokyo Radio Department Store,1-10-11 Sotokanda Chiyoda Ku 101-0021 Tokyo. (Akihabara) Tel : 03 6206 4099
After you have sent the parcel, please inform us of that by sending an email to or

Eligibility of Items for Return or Exchange

All Products tested and check well before shipping,please confirm your products on arrive and inform us if broken, or if you not satisfied with product send back in 2 days , and Open Box Software’s products unaccepted to return. (Claim period if item received broken only 2 days, returned items shipping paid by customer.

Products are covered and based on TOKYO CALL Limited warranty.