Return Procedures

1-Pack all the items in the original packing. Items bought as sets must be returned in sets.

2-Fill in the return request form attached to the order. Download here Return request sheet.

3-Amount will be refund in the same account as you paid.

4-Send the parcel at your own expense,at this address:


1F Tokyo Radio Department Store,1-10-11 Sotokanda Chiyoda Ku 101-0021 Tokyo. (Akihabara) Tel : 03 6206 4099

5-After you have sent the parcel, please inform us of that by sending an email to 

You have the right to return products purchased on

1. Return Conditions

The Vendor only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

  1. The products have not been used, or open and are in the same conditions in which they were received and, in any case, compliant with the requirements detailed in the section on Compliance Checks below;
  2. The identification tag (with the disposable seal) and labels are still attached to the products;
  3. The products are returned in their original packaging; and
  4. The products are not damaged.
  5. Return the products > You may return items starting the day after your order is delivered 

You cannot return customized or personalized products, or sealed items that were opened after delivery. 


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